Delivery & Shipping
What delivery services does Ralph & Russo offer?
Ralph & Russo offer complimentary express worldwide shipping. However in certain countries we also offer a wider choice of delivery options such as next day, same day, Saturday deliver and nominated delivery.
How much does delivery cost?
We offer complimentary shipping worldwide. Should you wish to use one of other shipping options (which are currently only available in specific regions) the price will be shown during the checkout.
How long will it take for my purchase to be delivered?
For any countries within the EU delivery can take around 2 - 3 working days (unless another delivery method has been selected). For shipments outside of the EU, delivery can take 2 - 5 working days. You will receive further information regarding your items delivery date on your order confirmation.
However, please do note that if you order a piece that is made using exotic materials then delivery can take between 6 - 8 weeks as pieces made using exotic materials require CITE documentation in order for it to be shipped outside of the EU. If you place an order for an item made using exotic materials, we will contact you to confirm the shipping arragments when we receive your order.
What countries does Ralph & Russo ship to?
Ralph & Russo offer complimentary worldwide shipping and returns to most jurisdictions. Unfortunately however, there are some countries that can not be shipped to. This list can be found in our Terms & Conditions.
Can it be delivered to work?
Yes, we are able to deliver to all addresses that are most convenient to you except PO Boxes. To do this, you need to ensure that during chekout you enter the correct address for shipping which may be difffernt to your billing address.
Does Ralph & Russo Deliver to PO Boxes?
Unfortuantely at this moment we are unable to ship to PO Boxes.
Can I collect my order instead?
Unfortunately at this time online orders cannot be collected from our retail destinations.
Can I amend my delivery address once the order has been placed?
Once your order has been placed, you cannot change the delivery address. However, should you need to do this, you can call our Client Care Team who will be able to assist further.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your airwaybill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. You can also track your parcel using the Track Order function in the footer of this website.
If I did not receive an email how can I track my package?
If you have not received a dispatch confirmation e-mail, please contact our Client Care Team and they will be able to provide you with further information.
My order shows delivered and I did not receive my package. What should I do?
We take matters like these very seriously. If your package shows delivered and you have not received your order please contact our Client Care Team who will assist you further and raise an internal investigation.
Will my parcel be insured and will I have to sign for it?
Your online order is insured by Ralph & Russo during the time it is in transit and until it is delivered to your chosen delivery address. For security reasons, all purchases made on RalphandRusso.com require a signature for delivery and this is when the responsibility of the goods is passed to the consignee.
Will there be additional duties or taxes payable on my purchase?
Ralph & Russo will ship to selected jurisdictions where Duties & Taxes will be included in the price seen on the website. This is commonly known as shipping DDP. A list of these countries can be found in our Term & Conditions. This will also be highlighted on the website and during checkout. For all other regions Duties & Taxes will not be included in the price. Where duties and taxes are not included in the price, they will be requested once your order is delivered to Customs in your country. For further details please refer to our Terms & Conditions or contact our Client Care Team.
Will all items from my order be shipped together?
Where possible, all items will be shipped in one shipment. However, as we fullfil some of our orders from our retails destinations internationally, there may be instances where the pieces you have selected are not all available in one retail location and therefore will be shipped separetly. Should this be the case, our Client Care Team will be in contact to inform you of this.
Why are shipping restrictions applied to some items?
The shipping of certain products, for example pieces made using exotic materials, are resitrcted to specific countries due to the requirement of specific documentation such as CITES. For further information please contact our Client Care Team or refer to our Terms & Conditions.
What are CITES?
The Convention on International Trade in Endangered Species of Wild Fauna and Flora is a treaty protecting wild plants or animals. The purpose of CITE is to control international trade so that species are not harmed. As per the CITE treaty, a permit is required for the importation or exportation of protected species. Therefore some of our pieces require CITE documentation when being purchased outside of the EU and documentation has to be applied for on a case by case basis. In some instance this application can take up to 8 weeks to obtain which will result in a prolonged delivery window.