Which payment methods do you accept?
At Ralph & Russo online we accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay & Amazon Pay.
When will my credit card be charged?
When an order is placed, Ralph & Russo request a pre-authorisation for the value of the order from your bank to ensure the funds are available. When your item is shipped is the point at which we take payment.
Is it safe to use my credit card?
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure Ralph & Russo online payments are PCI DSS compliant. For more information on this, please refer to our full Terms & Conditions.
Is my personal information kept private?
All information shared with Ralph & Russo is private and confidential. At no point will we share, rent or sell your personal information without your prior consent. For more information on this, please refer to our full Terms & Conditions.
What happens if my payment is declined?
If you are experiencing difficulty completing your transaction there could be a variety of reasons as to why your bank is declining the transaction. Firstly, check that the details you have entered into the checkout match the details on your bank card. If all details are correct, and your transaction is still being declined, you should contact your card provider who will be able to give you further visibility on your transaction.
Which currency can I use to place my order?
We currently offer payments to be made in British Pound Sterling; US dollar; Hong Kong dollar; Euro; and Australian dollar.